Frequently Asked Questions

How do I participate in this promotion?

Purchase any Windows PC bewteen July 28th - August 17th, 2019, then submit an online claim days 15-45 from purchase date as detailed in the Terms and Conditions on this website.

On approval to your claim, trade-in a Laptop (2-in-1, convertible, detachable), desktop, or All-in-One in any condition with or without a power cord.

Qualifying Windows PCs are detailed on the Qualifying Products page.

View our How It Works page for further details on how to submit your online claim.

How many times can I participate in this promotion?

Participants and households may claim for a maximum of one (1) Promotional Product during the Promotion. Only one claim can be made per Promotional Product purchased.

My product is not listed as a qualifying product, is it eligible for the promotion?

We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.

How do I prepare my proof of purchase to upload during the claim process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may delay your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2MB.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

What is an eligible product for trade-in?

A Laptop (2-in-1, convertible, detachable), desktop, or All-in-One in any condition with or without a power cord.

Why can’t I select my purchase date?

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

How do I upload my proof of purchase?

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the trash can icon). Once all documents are loaded select next.

What payment details will I need to provide during the online claiming process?

Your $200 cash back payment will be made via a Visa® Reward card that will be sent to the address details as entered upon submission of your claim.

I have just submitted a claim, what happens next?

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Claim Tracker’ function on this website.

I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for a missing information notification:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied that did not show the products were purchased. In this case we ask you to provide further documents to support your claim, which could be a delivery note or invoice.

How do I send in my Trade-in device?

Once you have submitted your claim online, it will be reviewed by one of our agents. If provisionally approved you will be sent further instructions on how to return your trade-in device and a prepaid postage label will be sent to the email address you entered during claim submission.

How should I package my Trade-in device?

Once your claim is approved, please follow the below guidelines and advice:

  • Pack your items securely in a box or container
  • Avoid using damaged containers or boxes, consider the strength and durability
  • Always use high quality wrapping and cushioning/filler materials to avoid loose contents
  • Always remove old labels and stickers when reusing boxes
  • Protect edges and sharp points with heavy, well-secured edge protection
  • Use heavy-duty double-layered cardboard for valuable items

I have been supplied with a prepaid postage label to send in my Trade-in device, what do I do now?

Package up your Trade-in device as outlined and securely affix the prepaid postage label provided in the approval email to your parcel and take to the post office. Please make sure you include the barcodes in your parcel. Without this we are unable to identify your Trade-in device.

I have missed the timeframe to send my trade-in device; can I still send it in?

No, unfortunately not. We must receive your trade-in device within the timeframe stipulated in the Terms and Conditions of the promotion.

I have sent in my trade-in device but I have not received any further updates, what do I do now?

From the date that we received your old device it can take approximately 10 days for us to receive the final report to be able to process your claim.

Typically when sending in your trade-in device you will have received a tracking number, depending on the service used or supplied you may be able to track the parcel through the supplier.

How long will it take to receive my reward?

Payment will be made within the timeframe outlined in the promotional Terms and Conditions.

Why have I not received my reward?

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us here

How long do I have to activate my Visa® Reward card once I receive it?

You have 12 months to activate your Visa® Reward card, starting from the date you receive it.

Does my Visa® Reward card have an expiration date?

You will have 12 months to spend your Visa® Reward card, starting from the date you receive it.

What happens if I lose my Visa® Reward card and cannot find it?

If you have lost or misplaced your Visa® Reward card, please call or email our customer support as detailed below. There is a $10 fee to replace a lost or misplaced card.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: (888) 683-4856

Lines are open Monday through Friday, 8:00am to 8:00pm EST.

Want an update on your claim?
Track Your Claim

Enter your Claim ID below to track your claim’s progress

Not claimed yet? Claim Now