Frequently Asked Questions

How do I participate in this promotion?

Visit a Conn's HomePlus store between May 17th - May 30th, 2020 and either purchase a qualifying product or collect your Sweepstakes Entry Form if you have not made a purchase, then register as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

View our How It Works page for further details on how to submit your online registration.

How many times can I participate in this promotion?

Registrations are limited to one per household.

My product is not listed as a qualifying product, is it eligible for the promotion?

The qualifying products are listed on the Qualifying Products section of this website. However, no purchase is necessary to enter for a chance to win.

How do I prepare my proof of purchase / entry form to upload during the registration process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are registering on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and scan as detailed under physical copy/in store purchase

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If registering from a tablet, take a screenshot of the proof of purchase and upload to the registration form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may delay your registration.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2MB.

If required you can upload multiple documents, simply select the files one at the time and click upload during the registration process.

Why can’t I select my purchase date?

This is likely to be for one of the following reasons:

  • You have missed the registration window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to register for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the registration period detailed.

How do I upload my proof of purchase / entry form?

Prepare your documents for upload and then during the registration process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the trash can icon). Once all documents are loaded select next.

I have just submitted a registration, what happens next?

Your registration will be checked by one of our agents and the status of your registration will be emailed to you. We will keep you up to date on the status of your registration via email.

I submitted my registration but I haven't received any further updates, what should I do?

Please check the email account you provided during the registration form for emails related to this promotion. Ensure you check your junk or spam email folder. Winners will be notified on or around August 4th, 2020.

I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your registration.

Common reasons for a missing information notification:

  • Proof of purchase / Entry Form was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from / Entry Form did not show requested details
  • An incorrect document was uploaded and not a proof of purchase / entry form
  • An order confirmation was supplied that did not show the products were purchased. In this case we ask you to provide further documents to support your registration, which could be a delivery note or invoice.

How long will it take to receive my reward?

Winners will be issued their reward within 28 days from the Prize Draw.

When will I hear if I won?

One in ten participants will win and be notified on or around August 4th, 2020.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: (888) 556-8426

Lines are open Monday to Friday, 8:00am to 8:00pm EST.